AI email & support agents
Read, sort and draft replies from your own help docs, price list and order data. Routine answers go out automatically, sensitive ones wait for approval.
AI Automation & AI Agents
AI automation that takes repetitive work off your team
I build AI agents and automations on Claude and OpenAI that answer email, reply on WhatsApp and social media, capture leads and handle routine operations, with a person approving anything that matters.
Claude & OpenAIHuman approval built inWorks with your existing toolsRemote, worldwide
How I work
A note from Emad
Most teams I talk to don't need "an AI strategy". They need the same twenty emails answered faster, orders copied out of chat automatically, and someone to stop spending Friday afternoon building a report by hand. That's the work I do. I connect AI models to the inboxes, chats, spreadsheets and systems you already use, and I design every automation around one question: what may the AI do on its own, and what needs a person's yes?
Is this you?
Sound familiar?
- Your inbox or support queue is full of the same questions every day
- Leads wait hours for a reply and go cold
- Staff copy data between chat, email, spreadsheets and your system
- Posting on social media consistently takes more time than you have
- You want AI features in your product but don't know where to start
What I deliver
Website AI chatbots (RAG)
A chatbot that answers from your own website and documents, cites its sources, and hands visitors to a person when it isn't sure.
WhatsApp automation
Order and delivery updates, AI replies to common questions and order capture, using the official WhatsApp Business Platform.
Social media agents
Content plans, post drafts, images and comment replies, with one-tap approval on Telegram or email.
AI features in your app
Summaries, smart search, classification and natural-language reports added to existing Laravel or Node.js apps, running in background queues with cost tracking.
Workflow automation
n8n or Make for connecting tools quickly, custom code for the core. Often both, each where it fits best.
MCP servers
Connect your product or internal tools to AI assistants through the Model Context Protocol, so you aren't locked into one AI vendor.
Related work
Projects I've built
AI agent
AI Email Agent
Reads incoming mail, classifies it and drafts or sends replies grounded in the business's own documents.
Claude / OpenAI API · Node.js · Gmail & IMAPAI SaaS · in development
Social Media Agent
Writes posts, creates images and video, picks posting times and replies to comments, with one-tap approvals.
Laravel · Vue.js · MCP · Telegram Bot APIAI SaaS · in development
AI Employee
Hire-an-AI platform: agents for HR, marketing and support that work through apps, terminals and APIs.
Claude / GPT APIs · Laravel · agent runtimeCreative platform
Qiccha Studio
Write a story, pick characters, scenes and a voice, and get a narrated animated video.
React · Remotion · Edge TTSProcess
How we'll work together
Clear scope, weekly progress you can see, and your code in your own repository.
Map the workflow
We walk through what happens today, step by step, and measure how many hours it takes each month.
Draft-only first
The AI suggests, a person sends. We tune tone, rules and data until the drafts are consistently right.
Automate the safe parts
Routine actions switch to automatic. Money, complaints and anything sensitive stay on approval.
Measure and expand
A simple report shows what was handled and the time saved, then we decide what to automate next.
Tools I use
Claude APIOpenAI APITool callingMCPRAG / pgvectorn8nMakeLaravelNode.jsPythonWhatsApp Cloud APITelegram Bot APIGmail / IMAP
Pricing & timelines
Every project starts with a free 30-minute call and a short written scope. Defined automations are quoted as a fixed price per milestone. Ongoing improvement and support can run on a monthly retainer. AI model usage is billed by the provider directly to your account, so you always see exactly what it costs, and I set spending limits from day one.
FAQ
Common questions
Something else on your mind? Ask me directly. I usually reply within 24 hours.
What tasks can AI automation handle for a small business?
Answering repeated customer questions by email, chat or WhatsApp, sorting and routing messages, capturing orders and leads into your system, drafting social media posts, summarizing documents and building routine reports. It works best on repetitive tasks where the answers already exist in writing.
Will the AI send messages to customers without my approval?
Only if you want it to. I set every action to one of three modes: automatic, ask first, or never. Most clients start with everything on ask-first and move routine replies to automatic once they trust the results.
Which AI model do you use, ChatGPT or Claude?
Whichever fits the task. I often use a small, inexpensive model for classification and a stronger model for text customers read. Everything sits behind one interface in the code, so switching providers later doesn't mean a rewrite.
Can you add AI to the software we already have?
Yes. I add AI features to existing Laravel, Node.js and PHP applications, and connect to tools like Gmail, Shopify, Google Sheets, CRMs and WhatsApp without replacing them.
How do you stop the AI from making things up?
By grounding it in your own data, instructing it to answer only from that data, having it say 'I don't know' when the information isn't there, and routing those cases to a person. I also review real conversations during the first weeks.
How long does an AI automation project take?
A focused first automation, such as an email agent in draft-only mode, usually takes a few weeks including testing with your real data. Larger multi-system projects are planned in milestones after the scoping call.
Read more
Guides on this topic
AI Email Agents for Small Businesses: How They Cut Support Time Without Losing the Human Touch
How an AI email agent built on Claude or OpenAI reads, sorts and answers customer email, what it should never send alone, and how to roll one out safely.
Read article
An AI Chatbot That Answers From Your Own Website: RAG Explained Simply
How a website AI chatbot answers from your own content using retrieval-augmented generation (RAG), what it costs to run, and how to stop it from making things up.
Read article
n8n, Make or Custom Code? How I Choose for AI Automation Projects
When no-code tools like n8n, Make and Zapier are the right choice for AI automation, when custom Laravel or Node.js code is better, and how to combine both.
Read article
How Much Does AI Automation Cost? What You're Really Paying For
A plain breakdown of AI automation costs for small businesses: build cost, AI model usage, hosting and maintenance, and how to estimate return before you start.
Read article
WhatsApp Business Automation: Order Updates, Smart Replies and AI, Done Right
How businesses automate WhatsApp with the official WhatsApp Business Platform: order notifications, AI replies, templates, opt-in rules and handover to staff.
Read article
What Is MCP (Model Context Protocol) and Why Your Business Tools Need It
A plain-language explanation of the Model Context Protocol (MCP): what it is, how it connects AI assistants to business tools and data, and practical use cases.
Read articleLet's talk about your project
Tell me what you're trying to fix or build. You'll get a straight answer on whether I can help, and how.
Other services: SaaS & Web AppsiOS & Android AppsShopify & E-commerceMigration & Modernization